Feedback

We welcome your feedback. You can send comments to us via our email address anyquestions@dia.govt.nz.

Have a question

If you are a New Zealand school student with a question, log on to AnyQuestions between 1pm and 6pm Monday to Friday to chat with a librarian. If you have a question outside of the normal AnyQuestions operating hours, try looking through our Many Answers content.

Bookings

We welcome demonstration bookings from schools, classes, and groups. You can find out more about how these work at our Classroom Sessions page. To inquire or arrange a classroom session please send an email to us via anyquestions@dia.govt.nz with your school, contact information, and the details of your request, including the date(s) and time(s) your would like to book for, topic to be explored and year level(s). We will then get back in touch with you confirming your booking.

General queries

If your query relates to information about schooling or the Ministry of Education we recommend you get in touch with someone there. Unfortunately this is not something we can help you with, we are a site aimed at supporting the study of New Zealand school students. You can view contact information at the Ministry of Education Contact Us page.

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Acceptable Use

Acceptable use means acting like a good citizen online. How you behave online should be the same as how you behave offline (in the real world). AnyQuestions is a free service, staffed by real people from libraries right around New Zealand. Please be respectful and polite to our librarians. We like helping people who show good manners :)


We may end a chat session if we think you are being inappropriate or misbehaving, this includes:

  • Using racist/sexist, offensive or obscene language.

    Please don’t use mean or cruel words when talking to or about someone else; whether they are a male or female, or of another race or skin colour. Obscene language means using words that would upset your grandparents!

  • Using the service to transmit messages that harass or threaten the operators.

    Please don’t be mean to our librarians or act like a bully.

  • Visiting an objectionable website while in session with an operator.

    An objectionable website means a website that you really wouldn’t want your grandparents looking over your shoulder at!

  • Deliberately time wasting in a way that denies service to other legitimate users.

    Time wasting means being silly and not working with our librarians. Time wasting means other students are not getting help, and that isn’t nice!

  • Any form of vandalism, including damaging computer systems or networks and knowingly introducing programs such as computer viruses and worms.

    You might be technically savvy and know about web viruses and worms and how they affect computers but please don’t spread these. It takes our attention away from helping you and other students.

  • AnyQuestions reserves the right to disconnect users at the operator’s discretion. AnyQuestions might also block access to the service for repeat offenders.

    If you act like a troll then we’ll end the chat. Remember everything digital or online can be traced and we can track it back to where you came from and/or your school. If you misbehave on AnyQuestions then we will be in touch with your school or we will block you from accessing AnyQuestions.

Okay, Got it