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Acceptable use means acting like a good citizen online. How you behave online should be the same as how you behave offline (in the real world). AnyQuestions is a free service, staffed by real people from libraries right around New Zealand. Please be respectful and polite to our librarians. We like helping people who show good manners :)


We may end a chat session if we think you are being inappropriate or misbehaving, this includes:

  • Using racist/sexist, offensive or obscene language.

    Please don’t use mean or cruel words when talking to or about someone else; whether they are a male or female, or of another race or skin colour. Obscene language means using words that would upset your grandparents!

  • Using the service to transmit messages that harass or threaten the operators.

    Please don’t be mean to our librarians or act like a bully.

  • Visiting an objectionable website while in session with an operator.

    An objectionable website means a website that you really wouldn’t want your grandparents looking over your shoulder at!

  • Deliberately time wasting in a way that denies service to other legitimate users.

    Time wasting means being silly and not working with our librarians. Time wasting means other students are not getting help, and that isn’t nice!

  • Any form of vandalism, including damaging computer systems or networks and knowingly introducing programs such as computer viruses and worms.

    You might be technically savvy and know about web viruses and worms and how they affect computers but please don’t spread these. It takes our attention away from helping you and other students.

  • AnyQuestions reserves the right to disconnect users at the operator’s discretion. AnyQuestions might also block access to the service for repeat offenders.

    If you act like a troll then we’ll end the chat. Remember everything digital or online can be traced and we can track it back to where you came from and/or your school. If you misbehave on AnyQuestions then we will be in touch with your school or we will block you from accessing AnyQuestions.